Return & Refund Policy

1. Your Right to Cancel

As a US-based customer, you may request a return within 14 days of receiving your order. This right only applies to items that are unused, unopened, and in their original condition.

By placing an order on our website, you confirm that you have read, understood, and accepted our Return & Refund Policy, Terms & Conditions, and Privacy Policy. These form an integral part of your purchase contract.

2. How to Cancel

To request a return, please notify us in writing via email at contact@vauscher-us.com, including a clear request and the supporting documentation outlined below. This must be done within 14 days of delivery.

3. Pre-Approval Required

Returns are only accepted after written approval from our customer service team. Unauthorized returns will not be processed or refunded.

To request approval, you must send us within 3 business days:

• A handwritten and signed declaration (scanned) using our template.
• A clearly dated photograph of the product in its original, unopened packaging.
• The following information: Full Name, Email Address used for the order, Order Number, Tracking Number (if available), Date of Purchase, Quantity, Product Names, and Reason for Return.

4. Return Address

Vauscher Returns Centre
c/o myGermany GmbH
Industriestraße 10
99427 Weimar
Germany

Returns sent to any other address will be rejected and not refunded.

5. Refund Conditions

• Items must be unused, unopened, and undamaged, with all original packaging and accessories.
• Returns must be pre-approved.
• All returns are inspected upon receipt. Refunds are granted only if the product matches the submitted evidence.
• Return shipping costs (and any customs duties) are the customer’s responsibility.
• Refunds are issued within 14 days of receiving compliant returns, via the original payment method.
• Returns must be shipped with tracking via UPS (or USPS where UPS service is unavailable). We are not responsible for lost return shipments.
• Refusing delivery or failing to collect a parcel will not be considered a valid return. Any costs incurred will be deducted from the refund.

6. Mandatory Declaration (Under Penalty of Perjury)

I, [Full Name], declare under penalty of perjury under US law that the product I wish to return has not been used, opened, or damaged. I agree to ship the item at my expense to the designated Returns Centre in Germany and acknowledge that a refund will only be issued after inspection. I understand that any misuse may result in refusal of future refunds and exclusion from future purchases. I confirm I have read and accept Vauscher’s Return & Refund Policy. Signed: [Full Name] Date: [Date] 

7. Abuse & Fraud Clause

We reserve the right to refuse refunds in cases of:

• False, misleading, or incomplete declarations
• Returned items that have been used, damaged, or are incomplete
• Non-compliance with our return process
• Repeated or abusive return claims

Such instances will be logged and may lead to restriction or exclusion of future purchases. Misrepresentations may result in legal action.

In some cases, we may request a short video proof of the issue to validate the claim. This is optional but may speed up resolution.

8. Faulty or Misdescribed Goods

If you receive a faulty or misdescribed product, you are entitled to a full refund, repair, or replacement. Please contact us immediately with your order details and supporting evidence, and we will handle the case promptly.

9. Optional 50% Discount Alternative

Instead of returning, you may accept a 50% discount code (VAUSCHER50) for a future order. This voluntary offer does not affect your rights.

10. Legal Jurisdiction

This policy is governed by the laws of the State of Delaware, United States.

We encourage all customers to contact us before initiating any formal dispute. Most issues can be resolved quickly and fairly through direct communication.

11. Contact & Visibility

For any questions or return requests, email contact@vauscher-us.com. This policy is fully integrated into our Terms & Conditions, displayed at checkout, and accessible in our website footer.

12. Continuous Improvement

We periodically review this policy to align with legal changes, operational data, and customer feedback—ensuring transparency, fairness, and compliance.

Last updated: August 2025